How am I billed?
You will be billed base and usage charges on a monthly basis. Usage charges are calculated for usage used between your previous and present read dates as depicted on your current bill.
What is a base charge?
A base charge is a monthly service fee in addition to your charge for usage.
When is my bill due?
Your bill is due 20 days after your bill date.
How can I pay my bill?
See Payment Information for our various payment options.
How can I login and pay my bill online?
See Paying Online for answers on how to get to the payment site, login and make your payment.
How do I find my account online?
Place your cursor over Online Services, a tab located on the main toolbar at the top of the website, select Utility Bill Payment from the drop down menu. This link will direct you to the account search screen. Using a recent bill as your reference, key the last five digits of your Customer Number in the Account Number field. Key the first six digits of your customer number in the Customer ID field. Click search to find your account. See Paying Online for more helpful information concerning online payments.
How can I set up Auto-Bill Pay to have my checking or savings account automatically debited and my account paid monthly?
See Automatic Bill Pay for answers on how the program works and how to get set up.
How is the late fee calculated?
The penalty for late payment is $4.00 plus 1.5% of your past due balance.
Why are my services being disconnected when my current bill is not due yet?
You have an unpaid previous bill balance. The due date on your current bill is for the current charges only.
How much is my deposit?
Your deposit depends on the meter size and type of service (s) available at your location. See Billing Information for deposit rates.
When do I get my deposit returned?
Your deposit is held in a non-interest bearing account for the duration of your service with us. If you request your service to be discontinued your deposit will be applied to your final bill and you will be responsible for the remaining balance. If you have a credit balance, a refund check will be sent to your forwarding address.
How do I read my water meter?
How do I check for a leak?
How can I protect myself and my home from a Water Utility Service imposter?
What is the hardness of the water?
The hardness levels in Deltona range from 12-17 grains per gallon. The variation is due to different wells having different levels of hardness in the City but generally the hardness falls within this range.
What is the water pressure at my house?
Average water pressure range is 40 to 60 pounds per square inch (psi). Lower pressures may be noticed during periods of high-rate water consumption, such as when many customers are watering their yards. Our reserve pumping capacity is for firefighting use.
Why is there a strong taste of chlorine in my water?
A small amount of chlorine, about 1 to 3 parts per million, is injected into the drinking water as a disinfectant to guard against bacteria and virus contamination. This is standard practice in the water treatment industry and is required by federal and state regulations. A noticeable chlorine taste and odor is common for customers who live near a water treatment plant. Chlorine dissipates over time, so the farther out into the water system you go, the weaker the chlorine concentration. It is very easy to remove the chlorine taste and odor from your tap water. Put some water in an open top jar in your refrigerator. The chlorine will dissipate in about a half of a day and you will have pleasant drinking water.
Why is my water brown?
A large accumulation of rust has broken loose inside a water main, valve or hydrant and made itself known in your faucet. If you observe this phenomenon, don’t feel threatened from a health aspect if you or someone else happened to drink it, but do these two things. 1; stop using the water because it will stain practically everything it touches. 2; call us. The sooner we know about the problem, the sooner we can correct it. A service representative will most likely visit your home and ask that you run water through your faucets for a brief time to bring in fresh water after we have flushed out our water mains.
A water softener/filter salesman came to our home and showed me just how hard/dirty/contaminated the water really is. Now I am concerned about my family’s health.
The only purpose of a water softener is to remove calcium manganese and iron ions and replace them with sodium or potassium ions by a process called ‘ion exchange’. A common sales tool is to take a small sample of water mix in an acid that precipitates the minerals that occur naturally in the water, and add some yellow dye for dramatic effect. Some unscrupulous salespeople may tell the customer that the water is unfit for human consumption.
Home water filters come in many shapes, sizes, types, purposes and levels of quality. Before purchasing any type of filter, investigate it very carefully. A filter can create a health hazard where none previously existed if it is improperly installed or improperly maintained.
I saw a Deltona Water employee or a Fire Dept. employee letting water run out of a pipe or a hydrant out onto the ground. Isn’t that wasting water?
Occasional flushing is part of our quality control and maintenance activities. Hydrant testing is performed by the Fire Dept. to assure adequate water for firefighting purposes.
About our quality control… Deltona Water’s treatment facilities are staffed by educated, fully trained, state licensed treatment plant operators 24 hours per day, 7 days per week. We are regulated by Washington’s Environmental Protection Agency (EPA), Florida’s Department of Environmental Protection (DEP), Florida’s Department of Health and Rehabilitative Services (HRS), and the Volusia County Health Department. Our plant operators are licensed by the Florida Department of Business and Professional Regulation (BPR). On schedules established by law, we test for 144 different contaminants and report these results to the DEP and to the Volusia County Health Department. Some tests are performed daily, some monthly, some quarterly, some annually and some every 3 years.
You may occasionally notice a Deltona Water employee taking a small amount of water from a faucet on the outside of a home or business. Daily testing of the water as it is delivered to our customers is an important part of our quality control program.
Many of our treatment plant operators make their home in Deltona. They and their children drink our water. Because they understand how important a safe and reliable water supply is to the public health, our treatment plant operators are our most demanding customers.
How do I know if I have Reclaimed/Reuse Water?
This service is currently available in limited areas. Please call customer service to find out if it is available at your location.
What is reclaimed water?
Reclaimed water is domestic wastewater which has been treated and disinfected to a high degree such that it cam be safely used to irrigate golf courses and residential lawns.
Reclaimed water must meet strict water quality requirements established by the Florida Department of Environmental Protection. Although reclaimed water meets most of the drinking water standards and is safe for human contact, it is not intended for use as drinking water.
Why use reclaimed water?
Using reclaimed water conserves drinking water supplies and reduces discharges of domestic wastewater to surface waters.
What can you do with reclaimed water?
You can irrigate your lawn, irrigate flower gardens, and irrigate trees and shrubs.
What can’t you do with reclaimed water?
Reclaimed water quality… Deltona Water ensures that all reclaim water meets or exceeds the water quality requirements established by the Florida Department of Environmental Protection. Furthermore each year, Deltona Water analyzes the reclaimed water for parameters listed as drinking water standards. While reclaimed water is not required to meet drinking water standards, the system analyzes the reclaim water to ensure the highest quality possible for the residents of Deltona.