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Water Department FAQs
How am I billed?

You will be billed base and usage charges on a monthly basis. Usage charges are calculated for usage used between your previous and present read dates as depicted on your current bill.

What is a base charge?

A base charge is a monthly service fee in addition to your charge for usage.

When is my bill due?

Your bill is due 20 days after your bill date.

How can I pay my bill?

See Payment Information for our various payment options.

How can I login and pay my bill online?

          See Paying Online for answers on how to get to the payment site, login and make your payment.

How do I find my account online?

Place your cursor over Online Services, a tab located on the main toolbar at the top of the website, select Utility Bill Payment from the drop down menu. This link will direct you to the account search screen. Using a recent bill as your reference, key the last five digits of your Customer Number in the Account Number field. Key the first six digits of your customer number in the Customer ID field. Click search to find your account. See Paying Online for more helpful information concerning online payments.

How can I set up Auto-Bill Pay to have my checking or savings account automatically debited and my account paid monthly?

          See Automatic Bill Pay for answers on how the program works and how to get set up.

How is the late fee calculated?

The penalty for late payment is $4.00 plus 1.5% of your past due balance.

Why are my services being disconnected when my current bill is not due yet?

You have an unpaid previous bill balance. The due date on your current bill is for the current charges only.

How much is my deposit?

Your deposit depends on the meter size and type of service (s) available at your location. See Billing Information for deposit rates.

When do I get my deposit returned?

Your deposit is held in a non-interest bearing account for the duration of your service with us. If you request your service to be discontinued your deposit will be applied to your final bill and you will be responsible for the remaining balance. If you have a credit balance, a refund check will be sent to your forwarding address.

How do I read my water meter?

                          How to read your meter.

How do I check for a leak?

                         How to check for a leak.

How can I protect myself and my home from a Water Utility Service imposter?

                        Protect yourself and your home. 

What is the hardness of the water?

The hardness levels in Deltona range from 12-17 grains per gallon. The variation is due to different wells having different levels of hardness in the City but generally the hardness falls within this range.

What is the water pressure at my house?

Average water pressure range is 40 to 60 pounds per square inch (psi). Lower pressures may be noticed during periods of high-rate water consumption, such as when many customers are watering their yards. Our reserve pumping capacity is for firefighting use.

Why is there a strong taste of chlorine in my water?

A small amount of chlorine, about 1 to 3 parts per million, is injected into the drinking water as a disinfectant to guard against bacteria and virus contamination. This is standard practice in the water treatment industry and is required by federal and state regulations. A noticeable chlorine taste and odor is common for customers who live near a water treatment plant. Chlorine dissipates over time, so the farther out into the water system you go, the weaker the chlorine concentration. It is very easy to remove the chlorine taste and odor from your tap water. Put some water in an open top jar in your refrigerator. The chlorine will dissipate in about a half of a day and you will have pleasant drinking water.

Why is my water brown?

A large accumulation of rust has broken loose inside a water main, valve or hydrant and made itself known in your faucet. If you observe this phenomenon, don’t feel threatened from a health aspect if you or someone else happened to drink it, but do these two things. 1; stop using the water because it will stain practically everything it touches. 2; call us. The sooner we know about the problem, the sooner we can correct it. A service representative will most likely visit your home and ask that you run water through your faucets for a brief time to bring in fresh water after we have flushed out our water mains.

A water softener/filter salesman came to our home and showed me just how hard/dirty/contaminated the water really is. Now I am concerned about my family’s health.

The only purpose of a water softener is to remove calcium manganese and iron ions and replace them with sodium or potassium ions by a process called ‘ion exchange’. A common sales tool is to take a small sample of water mix in an acid that precipitates the minerals that occur naturally in the water, and add some yellow dye for dramatic effect. Some unscrupulous salespeople may tell the customer that the water is unfit for human consumption.

Home water filters come in many shapes, sizes, types, purposes and levels of quality. Before purchasing any type of filter, investigate it very carefully. A filter can create a health hazard where none previously existed if it is improperly installed or improperly maintained.

I saw a Deltona Water employee or a Fire Dept. employee  letting water run out of a pipe or a hydrant out onto the ground. Isn’t that wasting water?

Occasional flushing is part of our quality control and maintenance activities. Hydrant testing is performed by the Fire Dept. to assure adequate water for firefighting purposes.

About our quality control… Deltona Water’s treatment facilities are staffed by educated, fully trained, state licensed treatment plant operators 24 hours per day, 7 days per week. We are regulated by Washington’s Environmental Protection Agency (EPA), Florida’s Department of Environmental Protection (DEP), Florida’s Department of Health and Rehabilitative Services (HRS), and the Volusia County Health Department. Our plant operators are licensed by the Florida Department of Business and Professional Regulation (BPR). On schedules established by law, we test for 144 different contaminants and report these results to the DEP and to the Volusia County Health Department. Some tests are performed daily, some monthly, some quarterly, some annually and some every 3 years.

You may occasionally notice a Deltona Water employee taking a small amount of water from a faucet on the outside of a home or business. Daily testing of the water as it is delivered to our customers is an important part of our quality control program.

Many of our treatment plant operators make their home in Deltona. They and their children drink our water. Because they understand how important a safe and reliable water supply is to the public health, our treatment plant operators are our most demanding customers.

How do I know if I have Reclaimed/Reuse Water?

This service is currently available in limited areas. Please call customer service to find out if it is available at your location.

What is reclaimed water?

Reclaimed water is domestic wastewater which has been treated and disinfected to a high degree such that it cam be safely used to irrigate golf courses and residential lawns.

Reclaimed water must meet strict water quality requirements established by the Florida Department of Environmental Protection. Although reclaimed water meets most of the drinking water standards and is safe for human contact, it is not intended for use as drinking water.

Why use reclaimed water?

Using reclaimed water conserves drinking water supplies and reduces discharges of domestic wastewater to surface waters.

What can you do with reclaimed water?

You can irrigate your lawn, irrigate flower gardens, and irrigate trees and shrubs.

 What can’t you do with reclaimed water?

  • DO NOT DRINK reclaimed water
  • Do not connect any pipes to your reclaimed water pipes
  • Do not connect your reclaimed water pipes to any other pipes.
  • Do not use reclaimed water to fill swimming pools, hot tubs, or wading pools.
  • Do not use reclaimed water to irrigate edible crops (i.e., vegetables or fruits) that WILL Not be peeled, skinned, or cooked before being eaten.
  • Do not use reclaimed water to irrigate vegetable gardens.
  • Do not use hose bibs to wash your car or your boat. Deltona prohibits the use of hose bibs [per Rule 62-610.469(3), F.A.C] as they are the leading cause of backflow accidents which could contaminate the drinking water supply.
Reclaimed water quality… Deltona Water ensures that all reclaim water meets or exceeds the water quality requirements established by the Florida Department of Environmental Protection. Furthermore each year, Deltona Water analyzes the reclaimed water for parameters listed as drinking water standards. While reclaimed water is not required to meet drinking water standards, the system analyzes the reclaim water to ensure the highest quality possible for the residents of Deltona.

Chloramines FAQs

Chloramines: What’s new?

For years, the City of Deltona has been using chlorine to disinfect drinking water. Disinfection kills microbes that can make you sick. In order to meet new federal and state regulations governing water quality under the National Safe Drinking Water Act, the City is changing the way water is disinfected. The City will continue to use chlorine to disinfect water but will also add ammonia to the water to form chloramines as the chlorine residual. This process is called chloramination. Chloramination is basically adding a small amount of ammonia (less than one part per million) to water in the treatment process along with chlorine, thereby forming chloramines, or combined chlorine. In Florida, chloramines are used by at least 30 water utilities including the cities of Tampa, Ft. Myers and the Miami-Dade area. Major U.S. cities such as Denver and Minneapolis have been using chloramines since the 1940s.

Chloramines disinfect water but do not react as readily as chlorine does with naturally occurring organic matter in water sources to form “disinfection byproducts.” Chloramines last longer and form less disinfection byproducts. Chloraminated water is safe for drinking, cooking, and other everyday use. Most people in our community will not need to change anything they do now. If you use dialysis or have an aquarium, you should read the additional information below.

What you need to know if you use dialysis?

Like chlorine, chloramines must be removed from water used in kidney dialysis machines. The City of Deltona is working with representatives of local health care centers to educate them about this change. If you are a dialysis patient or have questions, call your physician or the dialysis center nearest you.

Why do kidney dialysis patients have to take special precautions?

Like chlorine, chloramines in water used for dialysis would be toxic and must be removed. Medical centers performing dialysis are responsible for preparing the water that enters the dialysis machines. Like you, they are being notified of this change.

Kidney dialysis patients can safely drink, cook and bathe in chloraminated water. Chloramines are only harmful if they directly enter the bloodstream. Since water comes in contact with the bloodstream during hemodialysis, very strict water purification standards are already being followed by the kidney dialysis industry.

Water purification techniques used for kidney dialysis are already designed to remove both chlorine and chloramines. Industry standards require that a nurse, technician or trained caregiver test for both chlorine and chloramines after the purification process to ensure that these chemicals have been removed from the water before it can be used in a dialysis machine.

What you need to know if you have an aquarium?

Chloramines must be removed from water before it is used in aquariums or ponds. Most pet stores sell water conditioners for chloraminated water.  If you have questions, contact your local pet store for information and detailed instructions.

How do chloramines affect fish?

Like chlorine, chloramines are toxic to fish and must be removed from their water. Two methods are generally used to remove chloramines from water: 1) Add specific agents to remove chloramines and ammonia, or 2) Use a high grade of granular activated carbon to remove chloramines. See your pet store for details.

Since fish and other aquatic animals take chloramines directly from the water into their bloodstreams through their gills, chloramines, just like chlorine, must be removed from water used for keeping live freshwater and saltwater fish and other aquatic life including Koi fish, lobster, shrimp, frogs, turtles, snails, clams and live coral.

Water conditioners specifically designed to remove both chlorine and chloramines are commercially available. Pet stores and stores that sell pet supplies will be able to provide information on de-chloramination products. While de-chlorination products will neutralize the chlorine, de-chloramination products will also neutralize the ammonia as well as the chlorine.

The de-chloramination process is similar to what you may already be doing to remove chlorine from your aquarium water. Some people, however, may simply let water sit for a period of time to allow chlorine to dissipate. Chloramines will not dissipate in this manner. A water-conditioning agent or activated carbon filter specifically designed to remove chloramines must be used according to product instructions. Area pet stores have been notified of the change and should be able to provide information on de-chloramination products and instruction.

Is chloramine disinfection new?

No. Chloramine disinfection has been used in Florida for over 20 years and EPA reports that utilities have used chloramines for over 90 years. In Florida, chloramines are used by at least 30 water utilities including the cities of Tampa, Ft. Myers and the Miami-Dade area. Major U.S. cities such as Denver and Minneapolis have been using chloramines since the 1940s.

Are chloramines safe?

Yes. Chloraminated water is safe for bathing, drinking, cooking, washing, and other everyday uses.

What will my water smell or taste like with chloramines?

If you notice any change, the water may have less of a chlorine odor or taste

Will there be any noticeable difference in my water?

You may notice a temporary variation in water color or possible sediment in the water for a few days following the conversion process. The effects are similar to when a water main is replaced and will cease when the system stabilizes.

Can children and pregnant women drink chloraminated water?

Yes. Everyone can drink water that contains chloramines.

Is it safe to wash an open wound with chloraminated water?

Yes, it is safe.

Will chloramines affect swimming pools?

No. You will still need to add chlorine to prevent algae and bacterial growth. Contact your pool supply store for details.

2345 Providence Blvd., Deltona, FL 32725
Phone: (386) 878-8100 Fax: (386) 878-8501
Employee Webmail