"Shout Outs" for January 2018
We encourage all employees to give a “Shout Out” whenever they see a co-worker going above and beyond, or making an extra effort regarding customer service, teamwork, positive attitude, creativity, extra effort, superior performance, etc. It’s an easy way to recognize fellow co-workers whose efforts may go unnoticed and help build employee morale by providing legitimate positive feedback to each other.
This month’s six winners are:
- Jamie Paillant (Fire Department) – “I have seen a lot of firefighters work hard, but since I have been working with Jamie Paillant, she has really impressed enough to forward this email. She beats me every morning to the EMS and truck checks as well as station duties. She always has my back and is quick to restock the truck after every call. Another thing I have noticed is that in the mornings she knows I wear medium gloves and she exchanges the glove box up front for the LT to mediums for me. She is always positive and has a smile on her face. Her skills as an EMT stands out above the crowd and she will make a great medic if she chooses to pursue that route. She shows both empathy and sympathy for patients as well as their families during their times of need. Honestly it’s hard to
express/describe in words how much of a great person/asset/employee Firefighter Paillant is, I am just glad do have had her on my truck these past few months.” Submitted by Shane Bengelsdorf.
- Buffy Osbourne (Deltona Water) – “During the storm recovery process, Mr. Thomas, a resident of Deltona, called in and wanted to show his appreciation for his recent interactions with Buffy regarding storm debris. He noted that he has called in on several occasions and has always received great customer service.” Submitted by Crystal Harris on behalf of Mr. Thomas.
- Terri Connelly & Howard Clarke (IT Department) – “The morning before the first Comedy Club was to take place at The Center, I was given orders to display upcoming events on the large monitor in the lobby there. I didn’t get to it until that afternoon, but these two stayed with me until after hours to make it happen. This monitor was not connected to ANYTHING. So they helped through several trial and error options and eventually helped me find a work-a-round. We were able to use it as a marketing tool for the large crowd that attended the event that night. I really appreciate the time they spent helping me.” Submitted by Wendi Jackson.
- Bobby Rodriguez (Fire Department) – For “Taking the initiative to rearrange, organize and clean the gym at Station 61. It looks great and now crews have more room to stay in shape and get active instead of taking the equipment into the bay to work out. Great work!” Submitted by Katy Hart. She also wanted to give a Shout Out to Dudley Brearly.
- Sheilah Serrer (Building & Enforcement Services Department) – For “Julio, Angela, and Sheilah handling the permitting department on a VERY BUSY day while being short-handed. Although there was a very long line, they assisted the residents in a courteous manner. They all worked through a difficult situation with professionalism. Thank you for your excellent customer service!” Submitted by Sandi Jackson.
Congratulations to all of the winners!
We would also like to recognize the other employees who received Shout Outs this month:
- Marlene Brown (Parks & Rec) – For “Organizing, purchasing the supplies/materials for the Santa’s North Pole, setting up the layout of the room in the Commission Chambers, along with setting up the vendors who participated in Santa’s North Pole event. [For] her ability to organize the decorations in the Commission Chambers for this event which was very well received and I have received several outstanding comments. Taking down all of the decorations, storing them and getting them organized for next year was a monumental task. Additionally, the Mayor and City Manager appreciated the well conducted event and Marlene Brown went out of her way to make it all happen.” Submitted by Steve Moore.
- Brent Drexler, Keith Zevallos & Anthony Carrasquillo (Fire Department) – For “Assisting a citizen at Ability Rehabilitation who dropped her keys through a drainage grate. You guys diligently worked to retrieve her keys from the drain. Serving our citizens with Pride, Dedication and Honor.” Submitted by Dean Debose.
- Heather Murray & Steve Braukhoff (Building & Enforcement Services Department) – For “Helping a citizen clean up their property when they were physically unable to do it.” Submitted by Richard Lovett.
- Julio Deleon, Angela Meyer & Sheilah Serrer (Building & Enforcement Services Department) – For “Julio, Angela, and Sheilah handling the permitting department on a VERY BUSY day while being short-handed. Although there was a very long line, they assisted the residents in a courteous manner. They all worked through a difficult situation with professionalism. Thank you for your excellent customer service!” Submitted by Sandi Jackson.
- Buffy Osbourne (Deltona Water) - “Buffy has worked tirelessly answering and responding to over 500 resident calls relating to storm debris. She has showed great compassion and understanding of the resident’s frustration while trying to educate residents on the aspects of a storm recovery process. Buffy displayed great multi-tasking skills as she was handling these calls while still needing to perform her regularly assigned duties.” Submitted by Crystal Harris.
- Brady Arnold (Fire Department) – “FF Arnold went above and beyond to help a citizen. It was 30 degrees outside and he took his personal department jacket off and let citizen wear it to stay warm while waiting for VCSO to show up on MVA. Keep up the good work.” Submitted by E64 crew.