Can you explain what happens when I dial 9-1-1?
9-1-1 is a nationally recognized telephone number used to notify police, the fire department or paramedics when emergency assistance is needed. The definition of an emergency varies from person to person; the best way to judge whether or not to dial 9-1-1 is to ask yourself "Do I need help immediately?" If the answer is yes, dial 9-1-1. If the answer is no, dial 386-736-5999 for any Law Enforcement or Fire/EMS question situations. If there is the slightest chance that you may need assistance right away don't take a chance -- dial 9-1-1.
9-1-1 is an easy number to remember for children adults and the elderly. 9-1-1 is a standard and easy number to remember during critical situations. In the City of Deltona when you dial 9-1-1, the emergency call is answered by a Sheriff’s Departments Telecommunicator at the Volusia County Sheriff’s Office. They determine if your emergency is fire, medical or law enforcement related. The 9-1-1 Dispatcher will continue to ask you questions; such as “What is your location, name and phone number?” The 9-1-1 Dispatcher will also ask emergency specific questions whether it is Police, Fire, or Medical emergency to ensure the proper emergency units are sent to your location. Some of the questions may seem unimportant to you, but every question asked is important and needed by the 9-1-1 Dispatcher to properly process the call.
The 9-1-1 Dispatcher will then provide this information to the responding emergency units while continuing to talk to you. The 9-1-1 Dispatcher will then give you any information necessary until the emergency units arrive at your location.
Why does a Fire Truck respond to my 911 call for a medical emergency?
Your 9-1-1 call is answered at the Volusia County Communication Center, and while you are on the phone with a 9-1-1 Dispatcher an Advanced Life Support Fire Truck with a Paramedic and an EMT respond to treat your emergency condition. An ambulance also responds to provide transport to the hospital so that the Fire/Rescue personnel can remain in the City to respond to the next emergency call. Any billing done for the patient transport will be from Volusia County - EVAC ambulance. There is no charge for Fire/Rescue services.
What level of training do the Fire/Rescue personnel have?
The minimum level of training required for entrance into the Deltona Fire Department is: High School Diploma or GED, Valid Florida Driver’s License, Florida State Certified Firefighter, Florida State Certified Emergency Medical Technician or Paramedic. Initially pass, and continue to pass regular drug tests. Once hired, the Fire/Rescue personnel receive training in such areas as Water Rescue, Hazardous Environment Rescue, Hazardous Materials Response, Motor Vehicle Extrication, Spanish, and more. The Paramedics and EMT’s receive ongoing training in the latest emergency medical trends and treatments. All of this makes the Deltona Fire/Rescue personnel the most highly trained emergency response personnel that you will encounter in your time of need here in Deltona.
I hear conflicting stories in the media about ambulance service. What is the truth about the ambulance transport service in Deltona?
The City of Deltona desires to provide ambulance transport as another service to our citizens. This will allow the Fire Department to continue providing emergency care while transporting to the hospital emergency room. State law requires approval from County of Volusia in order for us to be able to provide you with this service, which has been repeatedly denied. The City of Deltona supports a bill in the State Legislature that would remove the authority of the County of Volusia to deny this service to you. For more information you may contact the Emergency Medical Services Coordinator at (386) 575-6901.
How do I get a copy of my fire or medical report?
If we responded to your medical or fire emergency, a copy of our reports can be obtained by stopping by the administrative offices of the Fire Department at 1685 Providence Blvd. and completing a Request for Public Records Form. Medical reports require the person named, or the parent if a juvenile, to obtain the report.
My doctor told me to go to a fire station to get my blood pressure checked. Where can I get it done?
The Deltona Fire Department gladly assists members of the community who need this service. Each fire station is staffed with firefighters who are also trained as Emergency Medical Technicians and Paramedics. The low stress environment of the fire station tends to provide a more accurate blood pressure reading for your doctor to use as a guide to treating any blood pressure problems you may have. Stop by any Deltona fire station to get your blood pressure checked.
Where can I drop off used insulin syringes / needles in Deltona?
You can however take them to the Health Department located at 1555 Saxon Blvd for disposal or any Fire Station during normal business hours, 7 days a week.
Can you have open burning or camp fires here in Deltona?
Deltona does not allow open burning or camp fires. For those who own more than one acre of land can burn, but only for land clearing operations and requires authorization from both the City and Division of Forestry. Those requirements are listed under the Division of Forestry Website http://www.fl-dof.com/field_operations/bunnell.html, or call the City of Deltona Building Department for additional information at 386/878-8100.
How do I schedule fire & life safety programs & tours of the fire station?
All fire & life safety fire station tours can be scheduled in advance for all age & size groups. These tours are geared to your group’s age and size and there is no charge. Each year thousands of children & adults visit the City of Deltona Fire Stations – you and your group can also! Call 386/575-6901 for additional information.